Help center
How can we help?
Most answers are a tap away. If yours isn't, send us a message from the right door and a real person will reply, usually within a day.
- Where's my order?Live status and tracking with your order number and email.
- Returns and exchangesSend something back, swap a size, or report a damaged or missing item.
- Payments and refundsA failed payment, a pending charge, or a refund you're waiting on.
- Products, sizing and restocksFit and size advice, or whether something is coming back.
- Store pickupPicking up at the Waipahu gym.
- Teams, gyms and wholesaleMatching gear for your team, gym or store.
- Press and collaborationsFeatures, interviews, podcasts and partnerships.
Popular answers
When will my order arrive?
It depends on where it's going and the shipping option you chose: our Shipping Policy has current delivery times. You'll get an email with tracking when it ships, and Where's my order? above shows it any time.
What is your return policy?
We accept unworn, unwashed returns within 14 days of delivery. See our Returns Policy for full details.
How do I start a return?
Send the request below with your order number and the items. We reply within 1–2 business days with a return authorisation number and where to ship. Return shipping is yours to cover unless the item was faulty or we sent the wrong one. Refunds are processed within 5–7 business days of the return arriving.
My payment failed but I see a pending charge.
When a payment doesn't go through, the order isn't charged. A pending amount on your statement is a temporary hold from your bank and drops off on its own, usually within a few days.
When will I get my refund?
Approved refunds go back to your original payment method. Stripe typically processes them within 5–10 business days, depending on your bank. See our Returns Policy.
Customer support