R1P FITNESS customer support

YOUR QUESTIONS.ANSWERED.

Shopping, store visits, sizing, shipping and returns.

Frequently asked questions

Find help with our Oahu locations, store access, product sizing and online orders.

  • Do you have physical stores in Hawaii?

    Yes. Shop R1P FITNESS merchandise at our Waipahu gym, our kiosk inside NEX Mall at Pearl Harbor, and our kiosk inside the Schofield Barracks PX mall. The Waipahu gym is at 94-111 Leokane Street, Unit 150A, Waipahu, HI 96797. Use the Locations & Hours link above for addresses, shopping hours and access information.

  • Do I need a military ID to shop at your NEX kiosk?

    No military ID is required to shop at the R1P FITNESS kiosk inside NEX Mall at Pearl Harbor. This applies to our NEX kiosk only. Schofield Barracks has separate base-entry requirements.

  • What do I need to visit your Schofield PX kiosk?

    Our Schofield kiosk is inside the PX mall on a military installation. Visitors without authorized base access need valid REAL ID-compliant identification and an approved visitor pass. Review the official U.S. Army visitor guidance linked on our Locations & Hours page and arrange access before traveling.

  • Can I shop at the Waipahu gym during all opening hours?

    Yes. Merchandise shopping is available throughout our gym opening hours: Monday–Friday, 5 a.m.–9 p.m.; Saturday, 7 a.m.–4 p.m.; Sunday, 7 a.m.–2 p.m. All times are Hawaii Standard Time.

  • What is a drop?

    A drop is a limited product release. R1P releases designs in separate drops, so the full range is not available all at once. Check the relevant release and product pages for confirmed timing, sizes and current availability. Follow our announcements for future drops.

  • How do I find out about the next drop?

    Join our email list using the newsletter form and follow @r1pfitness on Instagram for release announcements. Check the relevant release page for confirmed dates and current availability.

  • Will sold-out items be restocked?

    Restock availability varies by product. Use the back-in-stock form on an unavailable product to receive an update if inventory returns. Check the relevant release page for announced restocks.

  • What sizes do you carry?

    Available sizes vary by product. Check the size selector and size guide on each product page before ordering, because fit and availability may differ by style.

  • How long does shipping take?

    Online orders are fulfilled from our Waipahu gym on Oahu. Delivery estimates and carrier details are provided with your order. Once your order ships, use the tracking link in your shipping confirmation email for the latest status. See the Shipping Policy link in the footer for current coverage and rates. Contact admin@r1pfitness.com if you need help.

  • Do you ship internationally?

    Checkout currently accepts shipping addresses in the United States. See our Shipping Policy for the current coverage list and rates.

  • Can I change or cancel my order?

    We process orders quickly. Call +1 (808) 980-6580 or email admin@r1pfitness.com immediately after placing your order if you need a change or cancellation. We cannot guarantee changes once an order has been processed.

  • My merchandise is damaged or my package is missing. What should I do?

    For damaged merchandise or a missing package, email admin@r1pfitness.com within 14 days of your purchase date. Include your order number, a description of the issue and photos of any damage. Please allow up to 30 days after you contact us for our team to investigate and work toward a resolution, including working with the carrier when needed.

  • Do I need an account to shop?

    Customer account creation is currently unavailable. Use guest checkout to place your order. If you need help with an order or an existing account, contact admin@r1pfitness.com.

  • What payment methods do you accept?

    We accept major credit and debit cards, including Visa, Mastercard, American Express and Discover, through Stripe. Available payment options are shown at checkout.

  • What is your return policy?

    We accept unworn, unwashed returns within 14 days of delivery. See the Refund Policy linked in the footer for full details and eligibility.

  • Can I pick up my online order at the Waipahu gym?

    Choose free gym pickup at checkout when offered. Wait for your ready-to-collect email before coming, then bring your order number and ID to 94-111 Leokane Street, Unit 150A, Waipahu, HI 96797. Pickup hours are Monday–Friday 5 a.m.–9 p.m., Saturday 7 a.m.–4 p.m. and Sunday 7 a.m.–2 p.m. Hawaii time.

  • How much does standard shipping cost?

    Standard shipping to currently supported US destinations is $10 on orders under $150 and free on eligible orders of $150 or more before tax. Your checkout shows the available delivery options and total. Use the Shipping Policy link in the footer for current coverage and rates.

Shipping, pickup & order help

Review our Shipping Policy for current delivery coverage, rates and gym pickup instructions before ordering. Your checkout shows the options available for your order.

For return information, use the Refund Policy link in the footer. If you need help with an existing order, contact admin@r1pfitness.com with your order number.

Customer support