Support Library
Clear answers, in readable type.
Everything customers ask most often about drops, shipping, sizing, payments, and returns. If your answer is not here, reach out directly and we'll handle it.
Typical reply
Within 1 business day
Still need help?
admin@r1pfitness.com
What is a 'drop'?+
A drop is a limited-edition product release available for 24 hours only. Once the window closes, those products are gone permanently — no restocks, ever.
How do I know when the next drop is?+
The best way is to join our email list via the newsletter form on the homepage. We announce drops 24–48 hours in advance exclusively to subscribers.
Will sold-out items be restocked?+
No. Every R1P drop is permanent and final. That's not a marketing gimmick — it's core to what we are.
What sizes do you carry?+
Most items are offered in S, M, L, XL, and 2XL. Check the size guide on each product page — fit may vary by style.
How long does shipping take?+
Domestic orders typically arrive in 5–8 business days via standard shipping. See our Shipping Policy for all options including international.
Do you ship internationally?+
Yes! We ship to most countries worldwide. International orders may incur customs duties — see our Shipping Policy for details.
Can I change or cancel my order?+
We process orders quickly. If you need to change or cancel, email admin@r1pfitness.com immediately after placing your order. We cannot guarantee changes once an order has been processed.
What is your return policy?+
We accept unworn, unwashed returns within 14 days of delivery. See our Returns Policy for full details.
My order arrived damaged — what do I do?+
Email admin@r1pfitness.com within 7 days with your order number and photos of the damage. We'll make it right.
Do you have a physical store?+
We're an online-only brand. We occasionally pop up at local Hawaii events — follow us on Instagram @r1pfitness to stay in the loop.
How do I create an account?+
Customer account creation is currently unavailable. If that changes later, we'll add it back to the site.
I forgot my password — what now?+
Use the Forgot Password page to reset it via your email address.
Is my payment information secure?+
Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details on our servers.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe.